All returns must be postmarked within 30 days from the day order was received.
Any item(s) that are returned past the 30-day window WILL NOT BE ACCEPTED.
Please include your Return Authorization number or a copy of your original invoice, along with instructions regarding the reason for the return or exchange.
SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED).
RACQUETS MUST BE RETURNED IN THEIR ORIGINAL CONDITION
Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle) will be issued a full refund, minus the cost of the string. Even if the racquet ordered comes with a FREE string option, the cost of the string selected will be deducted from the refund. If a racquet was ordered as “UNSTRUNG” then a full product refund will be issued.
All new racquets carry a one-year manufacturer’s warranty against defects. Replacement is at the sole discretion of each manufacturer. Racquets that show signs of abuse or unusual wear WILL NOT BE REPLACED.
Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks, but may take longer due to the manufacturer's availability.
APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
If an item is marked as CLOSEOUT, ALL SALES ARE FINAL and the item does not qualify for a refund or an exchange.
Tennis bags qualify for free return shipping when there is an order fulfillment error or the bag shows a defect.
Bag must be returned in the condition in which they were received and must contain any protective covering that was issued with the bag.
Some Items are not refundable such as, case of Ball, Balls Machines, Ball Hopper, Court Equipment and large items.