General Return Information
The fee for this service is $8.99 per label. The amount will be deducted from your refund.
Please email Info@oletennis.com to receive return label with order #.
- WE DO NOT ACCEPT USED OR WORN MERCHANDISE
- All returns must be postmarked within 30 days from the day order was received.
- Any item(s) that are returned past the 30-day window WILL NOT BE ACCEPTED.
Please include your Return Authorization number or a copy of your original invoice, along with instructions regarding the reason for the return or exchange.
Use a Carrier of Your Choice
- Return your item(s) by mail with the carrier of your choice to:
- Please include your order number for faster processing.
151 Hillside Ave.
Williston Park NY 113596
- SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED).
- RACQUETS MUST BE RETURNED IN THEIR ORIGINAL CONDITION
- Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle) will be issued a full refund, minus the cost of the string. Even if the racquet ordered comes with a FREE string option, the cost of the string selected will be deducted from the refund. If a racquet was ordered as “UNSTRUNG” then a full product refund will be issued.
- All new racquets carry a one-year manufacturer’s warranty against defects. Replacement is at the sole discretion of each manufacturer. Racquets that show signs of abuse or unusual wear WILL NOT BE REPLACED.
- Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks, but may take longer due to the manufacturer's availability.
- APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
- If an item is marked as CLOSEOUT, ALL SALES ARE FINAL and the item does not qualify for a refund or an exchange.
- Bag must be returned in the condition in which they were received and must contain any protective covering that was issued with the bag.
- Tennis Balls are not refundable.
- Some Items are not refundable such as, Balls Machines, Ball Hopper, Court Equipment and large items.
*Update Policy: March 21th 2022